Warranty policy
At MyTechBasket, quality and customer satisfaction are our highest priorities. Every refurbished product is professionally inspected, tested, and quality-assured before dispatch to ensure dependable performance and reliability.
Our warranty is designed to give you complete peace of mind with every purchase.
✅ Warranty coverage
Eligible refurbished products purchased from MyTechBasket are covered by a 6-Month limited warranty from the date of delivery, unless otherwise stated on the product page or invoice.
This warranty covers manufacturing defects and hardware malfunctions that occur during normal usage.
💻 What is covered
Our warranty includes:
🛠️ Hardware defects arising during normal use.
⚡ Functional failures not caused by customer misuse.
🔧 Repair or replacement of defective hardware components after technical inspection.
🧑💻 Technical assistance for eligible hardware-related issues.
❌ What is not covered
The warranty does not cover:
💥 Physical or accidental damage.
💧 Liquid or moisture damage.
⚡ Power surge or electrical damage.
🚫 Damage caused by misuse, negligence, improper handling, or accidental drops.
🦠 Software issues, operating system corruption, virus or malware infections.
💾 Data loss or data recovery services.
🔋 Battery backup reduction due to normal wear and usage.
🛠️ Products opened, repaired, or modified by unauthorized service providers.
🎁 Accessories supplied with the product unless specifically mentioned.
📝 How to claim warranty
📞 Step 1 — Contact support
Reach out to our Customer Support team via WhatsApp, Phone, or Email with your Order ID and a brief description of the issue.
📸 Step 2 — Initial verification
Our technical team may request:
📷 Product photographs
🎥 A short video showing the issue
This helps us understand the problem and perform initial troubleshooting.
📦 Step 3 — Product inspection
If required, you'll be asked to send the product to our service center for a detailed technical inspection.
📍 Service center address
MyTechBasket
🏢 Big C Towers, 5th Floor, No. 1, 14th Cross, 1st Main Road, S. R. Nagar Layout, Off Mission Road
📍 Bengaluru Urban, Karnataka – 560027, India
🔧 Warranty resolution
After inspection, MyTechBasket will, at its discretion:
🛠️ Repair the defective product.
🔩 Replace the faulty hardware component.
🔄 Replace the product with the same or an equivalent model if repair is not feasible.
⏳ Warranty service timelines may vary depending on the nature of the issue and the availability of replacement parts.
ℹ️ Important information
👤 The warranty is valid only for the original purchaser and is non-transferable.
📅 The warranty period begins from the date of delivery.
🔄 Repair or replacement of a product does not restart or extend the original warranty period.
📦 Customers are requested to pack the product securely while sending it for warranty service to prevent transit damage.
💙 Our commitment
✅ Professionally tested products
🛡️ 6-Month limited warranty
🔧 Genuine hardware support
🤝 Transparent service process
💯 Customer-first approach
Buy with confidence
At MyTechBasket, every product is backed by our commitment to quality, transparency, and dependable after-sales support—so you can shop with complete peace of mind.