Privacy Policy

MyTechBasket operates the website https://mytechbasket.com, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience (the "Services"). MyTechBasket is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how MyTechBasket, operated by Galaxon Infodynamics LLP ("MyTechBasket", "we", "us", or "our"), collects, uses, stores, and shares your personal information when you visit our website, create an account, purchase products, or communicate with us.

We are committed to handling your personal information responsibly and in accordance with applicable laws and regulations in India.

Please read this Privacy Policy carefully to understand how we process your personal information and the choices available to you.

 

1. Personal information we collect

When we use the term "personal information", we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website and Services, we may collect the following categories of personal information.

Contact information

This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide when placing an order or contacting customer support.

Account information

When you create an account on MyTechBasket, we may collect information such as your name, email address, account credentials, and account preferences.

Order and transaction information

We may collect information relating to products you view, add to your cart, purchase, return, exchange, or cancel. This may include order numbers, product details, purchase history, delivery information, and transaction records.

Payment information

Payments made through our website may be processed by third-party payment service providers, including Easebuzz.

Depending on the payment method used, payment-related information may include transaction references, payment status, payment method, and other information necessary to complete or verify a transaction.

Payment processing is subject to the relevant payment provider's terms and privacy practices.

Communications with us

When you contact our customer support team, we may collect the information you provide in your messages, emails, telephone communications, or other customer service interactions.

Device and technical information

When you access our website, we may automatically collect certain technical information, including your IP address, browser type, device information, network information, and other identifiers associated with your device.

Website usage information

We may collect information about how you interact with our website, including pages visited, products viewed, links clicked, browsing activity, referral sources, and interactions with website features.

This information may be collected through cookies, analytics tools, advertising technologies, and similar technologies.

 

2. Sources of personal information

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, complete a form, subscribe to promotional communications, or contact us.

• Automatically through our website: When you browse or interact with MyTechBasket, including through cookies and similar technologies.

• From service providers: Including Shopify, payment processors, analytics providers, and logistics or fulfilment service providers.

• From advertising and analytics partners: Where applicable, when you interact with our advertisements or website.

• From other third parties: Where permitted by applicable law and necessary to provide our Services or fulfil our legal obligations.

 

3. How we use your personal information

We may use your personal information for the following purposes.

Providing and improving our services

We use your information to operate our website, create and manage customer accounts, process orders, arrange payments, coordinate deliveries, manage returns and refunds, provide customer support, and improve your shopping experience.

Order processing and fulfilment

We use relevant customer and order information to confirm purchases, process payments, prepare orders, coordinate shipping, provide delivery updates, and handle customer enquiries concerning orders.

We may share the information necessary to fulfil your order with payment processors, logistics providers, and other service providers involved in the transaction.

Customer support and communication

We use your information to respond to enquiries, resolve order-related issues, provide important service notifications, and communicate with you regarding your account or purchases.

Marketing and promotional communications

Where permitted by applicable law and subject to any required consent or preferences, we may use your contact information to send promotional emails, SMS messages, offers, product announcements, and other marketing communications.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Even if you opt out of marketing messages, we may continue to send essential communications concerning your orders, account, transactions, or other service-related matters.

Analytics and website improvement

We may use Google Analytics and similar technologies to understand website traffic, customer interactions, product interest, and the performance of our website.

This information helps us improve website functionality, understand customer preferences, and evaluate our business performance.

Advertising and personalization

We may use advertising technologies, including relevant tracking pixels, to measure advertising performance, understand customer interactions, and deliver advertisements for products or services that may be relevant to you.

Depending on the tools used and your privacy preferences, these technologies may collect information about your interactions with our website.

You can manage available cookie and privacy preferences through the controls provided on our website or through your browser settings.

Security and fraud prevention

We may use personal information to verify transactions, protect customer accounts, detect suspicious activity, prevent fraud, investigate potential misuse, and safeguard our website and Services.

Legal and regulatory compliance

We may process and retain information when necessary to comply with applicable laws, respond to lawful requests from authorities, maintain appropriate business records, resolve disputes, or protect our legal rights.

 

4. How we share personal information

We may share personal information with third parties where necessary for the purposes described in this Privacy Policy, subject to applicable law.

Shopify

Our website is hosted on Shopify. Shopify processes information associated with your use of our website to provide and support its e-commerce platform and related services.

Information submitted through our website may be processed by Shopify and its service providers in accordance with the applicable contractual arrangements and privacy policies.

Payment service providers

We use Easebuzz as a payment gateway. Relevant transaction and payment information may be shared with Easebuzz and other payment-related service providers as necessary to process, verify, and complete payments.

These providers process information according to their applicable terms, security practices, and privacy policies.

Shipping and fulfilment providers

We may share your name, contact information, shipping address, order details, and other necessary information with logistics, delivery, and fulfilment providers, including Galaxon Infodynamics LLP where applicable, to facilitate order processing and delivery.

Analytics and advertising partners

We may use Google Analytics and other advertising or analytics services to measure website performance, understand customer interactions, and manage advertising campaigns.

These services may collect information through cookies, pixels, or similar technologies, subject to the applicable settings, consent requirements, and privacy choices.

Business and professional service providers

We may share relevant information with service providers that support our business operations, including website maintenance, information technology, customer support, security, accounting, and other operational services.

Legal and business transactions

We may disclose personal information when required by applicable law, in response to valid legal requests, to enforce our terms and policies, to protect our rights and the safety of others, or in connection with a merger, restructuring, sale, or transfer of business assets.

We do not share personal information indiscriminately. Any sharing should be limited to what is reasonably necessary for the relevant purpose or otherwise permitted by applicable law.

 

5. Relationship with shopify

Shopify provides the technology that powers our online store and enables us to offer our Services.

When you visit or make a purchase from MyTechBasket, information associated with your interaction may be transmitted to or processed by Shopify to support store operations, checkout, security, and other platform functions.

Shopify may also process information under its own privacy practices when providing services to us or when acting independently for its own purposes.

To learn more about Shopify's handling of personal information, please review the official Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

You can also visit Shopify's privacy portal for information about available privacy controls and requests:

https://privacy.shopify.com/en/

 

6. Cookies and similar technologies

MyTechBasket may use cookies, pixels, tags, scripts, and similar technologies to operate the website and improve your shopping experience.

These technologies may be used to:

• Remember your preferences and shopping cart.

• Support customer account and checkout functionality.

• Understand website traffic and visitor behavior.

• Measure the performance of our website and marketing campaigns.

• Help detect fraud and improve website security.

• Support advertising and product recommendations.

Some cookies may be necessary for the website to function, while others may be used for analytics or advertising.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through our website's privacy settings or your browser. Disabling certain cookies may affect some website functions.

 

7. Third-party websites and services

Our website may contain links to third-party websites, applications, payment services, or other online platforms.

If you visit a third-party website or use a third-party service, your information will be subject to that provider's applicable terms and privacy policy.

MyTechBasket does not control the privacy practices or security of independent third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

The inclusion of a third-party link does not necessarily imply endorsement of that service or its privacy practices.

 

8. Children's privacy

MyTechBasket is not intended to be used by children without appropriate involvement or authorization from a parent or lawful guardian where required by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details provided in this Privacy Policy. We will review the matter and take appropriate action in accordance with applicable law.

 

9. Security and retention of personal information

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include appropriate technical, organizational, and administrative safeguards, as applicable to our operations and the services we use.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, managing accounts, providing customer support, maintaining business and transaction records, complying with legal obligations, preventing fraud, and resolving disputes.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our operational requirements.

 

10. Your privacy rights and choices

Subject to applicable law, you may have certain rights concerning your personal information.

These rights may include the following, depending on the circumstances and applicable legal requirements.

Right to access information

You may request information about the personal information we hold about you, subject to applicable law.

Right to correction

You may request the correction of inaccurate or incomplete personal information.

You can also update certain details through your customer account, where the relevant functionality is available.

Right to request deletion

You may request the deletion of personal information where permitted by applicable law.

We may need to retain certain information to comply with legal obligations, maintain transaction records, prevent fraud, resolve disputes, or establish or defend legal claims.

Right to withdraw consent

Where we process personal information based on your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Marketing preferences

You can opt out of promotional emails or SMS messages by using the relevant unsubscribe mechanism or contacting us directly.

You may continue to receive necessary service-related communications, such as order confirmations and delivery updates.

How to exercise your rights

To submit a privacy request, contact us using the contact information provided in the final section of this Privacy Policy.

Please describe your request clearly so we can understand and process it appropriately.

We may need to verify your identity before acting on certain requests. We will respond in accordance with applicable legal requirements.

 

11. Complaints and privacy concerns

If you have concerns about how MyTechBasket handles your personal information, you may contact us using the details provided below.

Please include sufficient information about your concern so we can investigate it.

We will review complaints and take appropriate steps in accordance with applicable law.

Where applicable, you may also have the right to raise a complaint with the relevant data protection authority or other competent authority.

 

12. International transfers of personal information

Our website is hosted on Shopify, and certain service providers may process information using infrastructure located outside your state or country.

As a result, personal information may be transferred to or processed in other jurisdictions where permitted by applicable law.

Where required, we will take appropriate steps in connection with such transfers in accordance with applicable legal requirements and our contractual arrangements with relevant service providers.

 

13. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, data-handling practices, or applicable legal requirements.

When we make changes, we will update the "Last updated" date displayed at the beginning of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

 

14. Contact MyTechBasket

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint concerning the handling of your personal information, you can contact us using the details below.

Brand Name: MyTechBasket

Legal Entity: Galaxon Infodynamics LLP

Website: https://mytechbasket.com

Email: marketing@galaxoninfo.com

Phone: +91 95552 89992

Business Address:

Big C Towers, 5th Floor, No. 1, 14th Cross, 1st Main Road, S. R. Nagar Layout, Off Mission Road, Bengaluru, Bengaluru Urban, Karnataka, India – 560027.

Please contact us using the above details for privacy-related questions, requests, or complaints.

Last updated: October 16, 2026