Dead on Arrival (DOA) policy
At MyTechBasket, every product is carefully inspected, tested, and verified before dispatch. To maintain complete transparency, we share actual product photographs, working videos, and packing videos with our customers before shipping.
In the rare event that your product arrives non-functional or develops a major hardware issue immediately after delivery, it may qualify under our Dead on Arrival (DOA) policy.
✅ DOA eligibility
A product will be considered (DOA) if:
💻 The product is completely non-functional upon delivery.
⚠️ It has a major hardware defect that prevents normal operation.
⏰ The issue is reported within 48 hours of the product being delivered.
🔒 The product has not been physically damaged, opened, modified, repaired, or tampered with after delivery.
📝 How to raise a DOA request
📞 Step 1 — Contact our support team
Please contact our Customer Support via WhatsApp, Phone, or Email within 48 hours of receiving your order.
📦 Step 2 — Share order details
Provide the following information:
📄 Order ID
📝 Description of the issue
📸 Clear photographs of the product
🎥 A short video demonstrating the problem
🔍 Step 3 — Technical verification
Our technical experts may perform remote troubleshooting to understand the issue before approving the DOA claim.
🔄 Replacement process
Once your DOA claim is verified and approved:
🚚 We will arrange a Reverse pickup or provide return shipping instructions.
🔍 After receiving the product, our technical team will inspect it to confirm the reported issue.
📦 If approved, we will dispatch a replacement unit of the same model.
🔄 If the same model is unavailable, we may provide an equivalent product with similar or better specifications.
❌ DOA claims will not be accepted if
⏰ The issue is reported after 48 hours of delivery.
💥 The product has physical, accidental, or liquid damage.
⚡ The issue is caused by improper installation, incompatible accessories, software configuration, or customer misuse.
🛠️ The product has been opened, repaired, or modified by an unauthorized service provider.
💙 Our commitment
✅ Every product is professionally tested
📸 Actual product photos shared before dispatch
🎥 Working & packing videos for transparency
🔍 Fair & thorough technical verification
🚚 Hassle-free replacement process
🤝 Dedicated customer support
ℹ️ Important information
🔄 The DOA policy provides replacement only.
💰 Refunds are not available under the DOA policy, except where required by applicable law.
Our goal is to ensure that every customer receives a fully functional product while maintaining a transparent, fair, and reliable service experience.
Buy with confidence. Shop with trust.
At MyTechBasket, we stand behind every product we sell—because your confidence is just as important as the technology you receive.