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Cancellation & Refund policy

At MyTechBasket, we aim to provide customers with genuine and quality products. Since our products include electronics, IT products, and refurbished laptops, we follow a service and replacement-based resolution process rather than a general return policy.

 

1. Order Cancellation

 

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is accepted, the amount paid will be refunded to the original payment method used for the transaction.

 

2. Refunds

 

MyTechBasket  does not provide refunds for general change-of-mind or preference-based requests.

Refunds may be considered in the following situations:

  • An order is successfully cancelled before dispatch.

  • The product cannot be supplied due to stock or operational reasons.

  • A product is confirmed to have an eligible issue and a replacement cannot reasonably be provided.

  • The wrong product was supplied and an appropriate replacement is not available.

  • A duplicate payment has been received for the same order.

  • A refund is otherwise required under applicable law.

Where a refund is approved, it will normally be processed to the original payment method used for the purchase.

 

3. Damaged, Defective or Incorrect Products

 

If you receive a product that is damaged, defective, incomplete, or different from the product ordered, please contact us promptly after delivery.

Depending on the product and the nature of the issue, My Tech Basket may provide:

  • Troubleshooting or technical support;

  • Service assistance;

  • Repair/service through the applicable service process;

  • Replacement of the product, subject to eligibility and availability; or

  • Refund where a replacement or service resolution is not possible or where otherwise applicable.

Customers may be required to provide photographs, videos, an unboxing video, product serial number, invoice, or other information to help us verify the issue.

 

4. Refurbished Laptops

 

Refurbished laptops are sold as refurbished products and may have signs of previous use.

Before requesting service or replacement, customers should refer to the product-specific warranty and service terms provided with the product.

Issues caused by misuse, accidental damage, unauthorized repair or modification, liquid damage, physical damage, or other conditions excluded under the applicable warranty may not qualify for service, replacement, or refund.

 

5. Replacement

 

Where a replacement is approved, the replacement will be subject to product availability.

If the same product is unavailable, MyTechBasket  may offer an alternative resolution, including service or refund, depending on the circumstances.

Replacement eligibility is subject to verification of the reported issue.

 

6. Refund Processing Time

 

Once a refund is approved by MyTechBasket, the refund will be initiated through the applicable payment method.

The time taken for the amount to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

 

7. Non-Eligible Refund Requests

 

Refunds will generally not be provided for:

  • Change of mind after purchase;

  • Personal preference or dissatisfaction unrelated to a product defect;

  • Incorrect product selection by the customer;

  • Damage caused by misuse, accident, negligence, or unauthorized modification;

  • Issues covered by the manufacturer's or seller's warranty/service process where service or replacement is the appropriate resolution;

  • Products altered or damaged after delivery by the customer.

This does not limit any rights available to customers under applicable law.

 

8. How to Contact Us

 

For cancellation, refund, service, or replacement requests, please contact us with your order number and relevant details.

MyTechBasket

Big C Towers, 5th Floor, No. 1, 14th Cross, 1st Main Road, S. R. Nagar Layout, Off Mission Road, Bengaluru, Karnataka – 560027, India

Email: info@galaxoninfo.com
Phone: +91 95552 89992

MyTechBasket reserves the right to verify any cancellation, refund, service, or replacement request before approving the applicable resolution.

This policy may be updated from time to time to reflect changes in our business practices or applicable requirements.