Replacement Policy
At MyTechBasket, customer satisfaction and transparency are at the heart of everything we do. Every product undergoes a rigorous quality inspection before dispatch, and to give you complete peace of mind, we share actual product photos, working videos, and packing videos before your order is shipped.
While we do not accept returns for change of mind or personal preference, we do offer a replacement facility in the unlikely event of a genuine product issue.
✅ Replacement Eligibility
Your replacement request will be considered if:
📦 The product is damaged during transit.
🔄 You receive an incorrect product.
⚠️ The product has a functional defect that was not present during our pre-dispatch quality inspection.
📅 The issue is reported within 7 calendar days from the date of delivery.
📋 Replacement Conditions
To qualify for a replacement:
✅ The product must be returned in its original packaging.
🎁 All accessories, adapters, cables, manuals, and complimentary items must be included.
🚫 The product must not have any physical damage, liquid damage, unauthorized repairs, or software modifications after delivery.
🔖 Serial numbers, stickers, and warranty labels (where applicable) must remain intact and untampered.
💻 Products Covered
Our replacement policy applies to:
💻 Refurbished Laptops
🆕 Brand New Laptops
🔌 Laptop Adapters
📱 Mobile Phones
📺 Smart TVs
🎧 Headphones & Earbuds
📡 Wi-Fi Routers
🔊 Speakers
💾 Pen Drives & Storage Devices
⌨️ Computer Accessories
🛒 Other eligible products sold by MyTechBasket
❌ Replacement Will Not Be Accepted If
🚫 The request is raised after 7 days of delivery.
💥 The product has been physically damaged, mishandled, or modified by the customer.
💧 Damage is caused due to liquid exposure, accidental drops, electrical surges, improper usage, or unauthorized repairs.
📢 The reported issue was already disclosed before purchase and acknowledged by the customer.
📝 How to Request a Replacement
📞 Step 1 — Contact Us
Reach out to our Customer Support via WhatsApp, Phone, or Email within 7 days of receiving your order.
📷 Step 2 — Share Product Details
Provide:
📦 Order ID
📝 Description of the issue
📸 Product photographs (if required)
🎥 Short video demonstrating the issue
Our support team will review the information for initial verification.
🚚 Step 3 — Replacement Process
Once your request is approved:
✅ We'll guide you through the replacement process.
📦 Depending on your location, we'll either:
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Arrange a Reverse Pickup, or
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Request you to ship the product to our service centre.
📦 Packaging Guidelines
To avoid damage during transit:
📦 Use the original packaging whenever possible.
🫧 Wrap the product securely using bubble wrap or other protective materials.
🎁 Include all accessories, manuals, chargers, and cables.
🚚 Seal the package properly and clearly label it as FRAGILE.
📍 Replacement Address
My Tech Basket
🏢 Big C Towers, 5th Floor, No. 1, 14th Cross, 1st Main Road, S. R. Nagar Layout, Off Mission Road
📍 Bengaluru Urban, Karnataka – 560027
🇮🇳 India
🔍 Inspection & Replacement
Once your returned product reaches us:
🛠️ Our technical team will inspect the product to verify the reported issue.
⏳ Inspection usually takes 3–5 business days.
📦 If approved, your replacement will be dispatched within 5–7 business days, subject to stock availability.
🔄 If the same model is unavailable, we may provide an equivalent product or another suitable resolution at our discretion.
ℹ️ Important Information
🚫 MyTechBasket does not offer refunds or returns for products purchased through the website, except where required under applicable law.
Our replacement policy is designed to ensure every customer receives products that meet our quality standards while maintaining a fair, transparent, and secure buying experience for everyone.
💙 Our Commitment
✨ Thorough Quality Inspection
📸 Actual Product Photos Before Dispatch
🎥 Working & Packing Videos
🛡️ Genuine Replacement Support
🤝 Transparent & Customer-First Service
Buy with Confidence. Shop with Trust.
At MyTechBasket, we're committed to delivering technology you can rely on—backed by quality assurance, transparency, and dedicated customer support.