Service & Replacement policy
At MyTechBasket, customer satisfaction and transparency are at the heart of everything we do.
Every product is inspected and tested before dispatch. We also aim to provide actual product photos, working videos, and packing videos before your order is shipped, wherever applicable.
As part of our after-sales support, MyTechBasket provides a service facility for eligible product issues. If a product develops a defect or has a service-related issue, our team will assess the product and provide the appropriate service or resolution.
MyTechBasket does not offer returns or exchanges. However, where an eligible product is found to have a genuine defect or other qualifying issue, service support or replacement may be provided, subject to inspection and applicable product/warranty terms.
Once we receive the product, we aim to complete the service or replacement and ship it back to the customer within 7 days.
🛠️ Service Eligibility
A service request may be considered if:
📦 The product is damaged during transit.
🔄 You have received an incorrect product.
⚠️ The product develops a functional or technical issue.
🛠️ The product requires servicing due to a qualifying defect.
📅 For products damaged during delivery or incorrect products, please contact us as soon as possible after delivery, preferably within 24 hours, with photos/videos of the package and product.
Our technical team will assess the reported issue and determine the appropriate course of action.
📋 Service Conditions
To receive service support:
✅ The product must be made available for inspection.
🎁 All relevant accessories, adapters, cables, manuals, and other supplied items should be provided when requested.
🚫 The product must not have been intentionally damaged, misused, modified, or repaired by an unauthorized person.
🔖 Serial numbers, stickers, warranty labels, and identification markings must remain intact and untampered.
📝 Customers may be required to provide photographs, videos, order details, or other information to help verify the issue.
💻 Products Covered
Our service policy applies to eligible products sold by MyTechBasket, including:
💻 Refurbished laptops
🆕 Brand-new laptops
🔌 Laptop adapters
📱 Mobile phones
📺 Smart TVs
🎧 Headphones & earbuds
📡 Wi-Fi routers
🔊 Speakers
💾 Pen drives & storage devices
⌨️ Computer accessories
Service and warranty coverage may vary depending on the product, brand, and applicable warranty terms.
❌ Service May Not Be Covered If
Service or replacement may not be provided where the issue is caused by:
🚫 Physical damage, mishandling, or misuse.
💧 Liquid or moisture damage.
💥 Accidental drops or impact damage.
⚡ Electrical surges, improper voltage, or power-related damage.
🛠️ Unauthorized repairs, modifications, or alterations.
💻 Software modifications or improper software installation, where applicable.
🔖 Removal or tampering of serial numbers, warranty labels, or identification markings.
📢 An issue or product condition that was clearly disclosed to and acknowledged by the customer before purchase.
📝 How to Request Service
📞 Step 1 — Contact Us
Contact MyTechBasket Customer Support through the contact details provided below when you experience a product issue.
Please contact us as soon as possible after identifying the problem.
📷 Step 2 — Share Product Details
Please provide:
📦 Order ID
📝 Description of the issue
📸 Photographs of the product, if required
🎥 Short video demonstrating the issue, if required
Our support team will review the information and provide the next steps.
🔧 Step 3 — Service Process
Once your service request is accepted:
✅ Our team will guide you through the service process.
📦 Depending on the product and your location, we may arrange a reverse pickup or request you to send the product to our designated service center.
🛠️ Our technical team will inspect and diagnose the reported issue.
🔧 Where possible, the product will be serviced and restored to proper working condition.
📦 Once servicing is completed, the product will be shipped back to the customer.
🔄 Replacement of Defective Products
If a product has a qualifying defect and cannot reasonably be repaired or serviced, MyTechBasket may provide a replacement, subject to product availability and applicable terms.
"Replacement is provided only for eligible defective products. It is not available for change of mind or personal preference."
If the same model is unavailable, MyTechBasket may discuss an appropriate alternative resolution with the customer, subject to applicable terms and customer rights.
📦 Packaging Guidelines
If the product needs to be sent to us for service:
📦 Use the original packaging whenever possible.
🫧 Securely wrap the product using bubble wrap or other suitable protective material.
🎁 Include the accessories, charger, cables, manuals, and other items requested by our service team.
🚚 Seal the package properly to prevent damage during transportation.
⚠️ Clearly mark the package as FRAGILE where appropriate.
📍 Service Address
MyTechBasket
Big C Towers, 5th Floor, No. 1, 14th Cross, 1st Main Road,
S. R. Nagar Layout, Off Mission Road,
Bengaluru Urban, Karnataka – 560027, India
🔍 Inspection & Service
Once the product reaches our service center:
🛠️ Our technical team will inspect the product and diagnose the reported issue.
🔧 If the issue can be repaired, the product will be serviced accordingly.
📦 Once the service is completed, the product will be returned to the customer.
🔄 If the product cannot reasonably be repaired or serviced and qualifies for replacement, a replacement may be provided subject to availability and applicable terms.
⏳ Service timelines may vary depending on the product, nature of the issue, availability of parts, manufacturer support, and location.
Our support team will provide the applicable timeline after the product has been assessed.
🚫 No Return or Exchange Policy
MyTechBasket does not provide a return or exchange facility for products purchased through our website.
Customers cannot request a return or exchange due to:
-
Change of mind
-
Personal preference
-
No longer requiring the product
-
Ordering the wrong product
-
Choosing a different model after purchase
For eligible product defects or technical issues, customers can contact our support team for service assistance or, where applicable, replacement.
This policy is subject to applicable laws and statutory consumer rights.
📞 Contact Us
For service-related assistance, please contact:
MyTechBasket
🏢 Address:
Big C Towers, 5th Floor, No. 1, 14th Cross, 1st Main Road,
S. R. Nagar Layout, Off Mission Road,
Bengaluru Urban, Karnataka – 560027, India
📧 Email: info@galaxoninfo.com
📞 Phone / WhatsApp: +91 95552 89992
Our customer support team will guide you through the appropriate service process.
💙 Our Commitment
At MyTechBasket, we are committed to providing reliable after-sales support through:
✨ Quality Inspection Before Dispatch
📸 Actual Product Photos, Where Applicable
🎥 Working & Packing Videos, Where Applicable
🛠️ Professional Service Support
🔄 Replacement Support for Eligible Defective Products
🤝 Transparent Customer Service
At MyTechBasket, we're committed to delivering technology you can rely on, supported by quality assurance and dedicated after-sales service.
This policy may be updated from time to time to reflect changes in our business practices or applicable requirements.